Whether it’s a call to your credit card company or returning a gift to a department store, if you’ve ever sought customer service during the holidays, you know how crowded the phone lines and cashier queues can be. If you’ve ever worked on the other side of the counter or receiver, you’ve probably got a few harrowing holiday season stories to tell. Customer service during the holidays can be a challenge for all involved, one Guthrie Jensen Global Training Consultants is familiar with. The management and consultancy training provider made this infographic called “How May I Help You? How to Handle Customer Service on Holidays” to help businesses navigate the difficulties of holiday customer service. The colorful and artfully illustrated infographic begins by sharing statistics regarding holiday shopping trends. Then, it shares tips to prepare your team for a successful season.
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